1. Returns
We accept returns within 14 days of the delivery date. To be eligible for a return:
- Items must be unused, unwashed, and in their original condition and packaging
- Tags must still be attached
- You must provide proof of purchase (order number or receipt)
Returns without prior notice or that do not meet these criteria may not be accepted.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Final sale or clearance items
- Intimate or hygienic items (e.g., lingerie, underwear)
- Items marked “non-returnable” on the product page
- Damaged items caused by improper use or washing
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping charges are non-refundable, unless the return is due to our error
- Refund processing times may vary depending on your bank or payment provider
4. Exchanges
We only offer replacements for defective or damaged items. If you need to exchange an item for the same style, please contact us first with your order number and photos of the issue.
5. Return Shipping
- Customers are responsible for the return shipping cost unless the item was defective or incorrect
- We recommend using a trackable shipping method
- We are not responsible for lost or undelivered return packages
6. How to Request a Return
To initiate a return, please contact our 24/7 customer support:
📧 Email: zhenhua1668@outlook.com
📞 Phone: 95440544
Include your order number, reason for return, and (if applicable) photos of the product.
7. Late or Missing Refunds
If you haven’t received a refund after the standard processing time:
- Recheck your bank account or payment app
- Contact your credit card provider or bank
- If the issue persists, reach out to us at zhenhua1668@outlook.com
8. Policy Updates
We may update this policy at any time. Please refer to this page for the most current version.