Thank you for shopping with Hong Kong Huaxuan Group Limited. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not shipped on weekends or public holidays.
- You will receive a shipping confirmation email with a tracking number once your order is dispatched.
2. Shipping Time & Delivery Estimates
| Destination | Estimated Delivery Time | Shipping Carrier |
|---|---|---|
| Hong Kong | 2–4 business days | SF Express / Local courier |
| Asia | 5–10 business days | EMS / YunExpress / DHL |
| USA / UK / Europe | 7–15 business days | YunExpress / USPS / DHL |
| Other countries | 10–20 business days | Varies by region |
🚨 Note: Delivery times may be delayed due to customs clearance, local holidays, or force majeure.
3. Shipping Fees
- Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.
- Free shipping may be offered for qualifying orders (e.g., over a certain amount).
4. Customs Duties and Taxes
- International orders may be subject to customs duties, taxes, and import fees in the destination country.
- These charges are not included in the product price or shipping fee and are the buyer’s responsibility.
- We are not responsible for any delays caused by customs inspections.
5. Tracking Your Order
Once your package has been shipped, you will receive an email with your tracking number. You can use this number to monitor your delivery status on the courier’s website.
6. Incorrect or Incomplete Address
Please ensure that your shipping information is accurate before placing your order.
- If a package is returned to us due to an incorrect or incomplete address, the buyer is responsible for the reshipping costs.
- If the package is lost due to incorrect address input by the customer, we are not liable for the loss.
7. Lost or Damaged Packages
- If your order is lost or damaged during shipping, please contact us immediately.
- We will help you file a claim with the carrier and do our best to resolve the issue.
- Please retain all original packaging and take clear photos of any damage for faster resolution.
8. Contact Us
If you have any questions about shipping or your order status, feel free to contact us anytime — we’re available 24/7:
📧 Email: zhenhua1668@outlook.com
📞 Phone: 95440544